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Refund & Return Policy

Refund & Return Policy

Last Updated: 15-12-2025

This Refund & Return Policy applies to all purchases made from QUARVEXI GLOBAL PRIVATE LIMITED (“Company”, “we”, “our”, “us”) through our website and digital marketplace. Please read this policy carefully before making any purchase.

By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

1. Nature of Products & Services

We primarily sell digital products and software-related services, including but not limited to:

  • Software licenses

  • Plugins, themes, and digital tools

  • Downloadable files and digital content

  • IT and technical services

Due to the intangible and downloadable nature of digital products, returns are generally not possible once access has been granted.

2. No Return Policy for Digital Products

Once a digital product is:

  • Downloaded,

  • Accessed,

  • Delivered electronically, or

  • A license key has been issued or activated,

it cannot be returned or exchanged.

This policy is in accordance with applicable Indian consumer laws governing digital goods.

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

3.1 Duplicate or Incorrect Charge

  • You were charged more than once for the same product.

  • An incorrect amount was deducted due to a payment processing error.

3.2 Non-Delivery of Digital Product

  • You did not receive access to the purchased digital product due to a verified technical issue on our end.

3.3 Defective or Non-Functional Product

  • The digital product is substantially defective and does not function as described.

  • Our support team is unable to resolve the issue within a reasonable time.

Refunds will not be issued for issues caused by incompatible software, third-party conflicts, user error, or failure to meet system requirements.

4. Vendor Products (Marketplace)

For products sold by third-party vendors on our marketplace:

  • Refund decisions may involve the respective vendor.

  • Vendors are required to follow our refund standards, but resolution timelines may vary.

  • QUARVEXI GLOBAL PRIVATE LIMITED acts as a platform and facilitator.

Final refund approval remains at the discretion of the Company after reviewing the case.

5. Non-Refundable Cases

Refunds will not be granted in the following situations:

  • Change of mind after purchase

  • Lack of technical knowledge or expertise

  • Failure to read product descriptions or documentation

  • Incompatibility with third-party themes, plugins, or servers

  • Expired refund request timelines

  • Violation of license terms or misuse of the product

6. Refund Request Process

To request a refund, you must:

  1. Contact our support team within 7 days of purchase.

  2. Provide the order ID, transaction details, and reason for the request.

  3. Cooperate with troubleshooting steps if required.

Refund requests must be submitted via email:
info@quarvexiglobal.com

7. Refund Processing Timeline

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Processing times may vary depending on the payment gateway or bank.

8. Chargebacks & Disputes

Initiating a chargeback without first contacting us may:

  • Delay resolution

  • Result in account suspension

  • Lead to permanent restriction from future purchases

We encourage users to contact us directly to resolve disputes amicably.

9. Policy Changes

We reserve the right to modify or update this Refund & Return Policy at any time. Changes will be effective immediately upon posting with an updated revision date.

10. Contact Information

For refund-related questions or requests, please contact:

QUARVEXI GLOBAL PRIVATE LIMITED
Registered Address: Office No. 216, 2nd Floor, Amba Tower, Plot No. 2, DC Chowk, Rohini Sector 9, New Delhi – 110085
Mobile: +91 7982415645
Email: info@quarvexiglobal.com